Community Score

Optimisation of the online experience in the banking community.

l

Evaluation of individual user activity in the community

 

Scores offer users an incentive

General overview of the activity in the community

Challenge

A German direct bank would like to monitor the activities of users in its own Online community rate. At the same time, users are to be motivated to be active in the online community and to write high-quality contributions.

Solution

Using statistical methods, an algorithm is developed that reflects all the activities of a community user in individual scores, which lead to a Total score be summarised.

Result

Development of a concept for the generation of a Community scoreswhich rates users in terms of frequency and quality of interaction with products and users in the community. In addition, a user-specific score is generated for all participants in the community.
Community Karma, developed by Alexander Thamm GmbH together with Fidor TecS for Fidor Bank, was even awarded the Banking IT Innovation Award by the University of St. Gallen in 2014.

Are you interested in your own use cases?

Our Case Studies

- Get even more detailed insights into our customer projects -

Smart cooking with Thermomix

Smart cooking with the Thermomix

Download
Case Study AI at Munich Re

Data Operations at Munich Re

Download

Data & AI Knowledge

Creating added value from data & AI together

Blog

Discover professional articles on Data & AI as well as the latest industry news.

Webinars

Dive into our Best Practices and Industry Exchanges. Discover new dates and recordings of past webinars.

Whitepaper

Learn more about the use of Data & AI in your industry with our white papers, case studies and research.