An automobile manufacturer is looking for ways to Reduction from Warranty costs specifically in the area of labour costs of the repair process.
Through the selection and preparation of suitable warranty data, with the help of an Association analysis conspicuous combinations of work steps (work values) are identified that occur in connection with (unintentional) free working time (time without specifications, typically for free troubleshooting) and thus point to Optimisation potential in the workshop processes point out.
As a result of the analysis, diagnostic and repair instructions can be optimised in the identified areas, reducing labour costs and leading to a reduction in repair costs.
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