visualisation of user journeys

Investigation of the different user journeys and key figures in the registration process of a telecommunications provider.

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Development of a data model for the analysis of registration processes

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Implementation of this model in the Hadoop infrastructure and visualisation of the results in Tableau

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Expansion of the client's data science skills

Challenge

A telecommunications company wants to use the log data in registration processes to identify user journeys and errors that occur. In addition, certain key figures from the registration process are to be calculated and visualised. As part of the project, an employee of the customer is also to be trained so that he can carry out similar projects independently in the future.

Solution

There will be a Data model for extracting log data from the Hadoop infrastructure. The ETL process is implemented with the help of Hive. In addition, the key figures and user journeys are presented and a Pair programming takes place in a team with one of the client's employees.

Result

The key figures and user journeys are visualised in a Tableau dashboard and can be analysed therein. A member of the client's staff is assigned to the Data Science Project coached.

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