OUR AI AND DATA SCIENCE Case studies:
EXPERIENCE FROM OVER 2,000 CUSTOMER PROJECTS
Our industrial clients faced the complex challenge of providing their customers with immediate answers to their questions about the products. The product information was spread across different sections of the manual, which made finding specific answers time-consuming and tedious. In addition, it was important that the answers provided were reliable and accurate to avoid misunderstandings or misinformation.
Improving the customer experience through responsive, efficient and interactive search was a key objective to increase customer satisfaction and loyalty and strengthen the market position.
To meet this challenge, we have developed an advanced system based on Aleph Alpha's powerful language models. These models are able to answer customers' questions directly by analysing existing documentation and manuals and generating a precise and understandable answer.
This approach ensures that no misinformation (so-called "hallucinations") is included in the answers, as the information is derived exclusively from the existing documents. Our system is designed to automatically interpret and respond to these types of questions, which allows for a significant increase in efficiency and customer-friendliness.
Furthermore, our system is multilingual, which makes it suitable for markets in different countries and regions and thus strengthens the international competitiveness of our customers.
Our solution has led to a significant speed-up in answering customer questions. The system is now able to provide immediate and accurate answers, which has significantly increased customer satisfaction.
In addition, the ability to indicate the sources of the responses has increased customers' confidence in the information provided. This feature has proven particularly valuable in helping customers gain a deeper understanding of the products and take full advantage of their benefits.
Finally, the multilingual compatibility of our system has enabled our clients to enter new markets and expand their business internationally.
Curious now? Let us show you what sets us apart from other companies and how we can help you achieve your goals.
Michael Scharpf | Sr. Principal Key Account Manager | Alexander Thamm GmbH